Objetivo

Neste curso, você irá adquirir os conhecimentos e habilidades essenciais necessárias para instalar, atualizar, reparar, configurar, solucionar problemas, otimizar e executar a manutenção preventiva dos sistemas básicos de hardware do computador pessoal e dispositivos móveis, além de aprender técnicas e boas práticas de atendimento em nível de suporte técnico. Você irá entender os conceitos básicos sobre redes e segurança. Aprenderá a diagnosticar, resolver e documentar corretamente e seguramente problemas comuns de hardware e software.

Ao terminar o treinamento você será capaz de:

Identificar componentes do hardware de PC e suas funções
Identificar cabos de rede, portas e protocolos
Compreender a tecnologia de impressoras jato de tinta e laser
Configurar uma rede simples
Instalar e configurar sistemas operacionais
Compreender conceitos de segurança do computador
Descrever o funcionamento de dispositivos móveis como smartphones e tablets
Solucionar problemas em PCs

Certificação

Treinamento Preparatório para os exames código 220-901 e 220-902, exames necessários para obter a certificação CompTIA A+.

Público-Alvo

Indivíduos que buscam o conhecimento e as habilidades para se tornar um técnico de informática bem sucedido.
Para aqueles que estão se preparando para realizar os exames 220-901 e 220-902 para obtenção da certificação CompTIA A+

Pré-Requisitos

Conhecimento básico de informática

Carga Horária

40 horas presenciais – Horário: 8:30 as 17:30h

Disponível em turmas privadas presenciais e públicas online.
Em breve, disponível também no formato de aulas gravadas, com plantão de dúvidas on-line via chat.

Ficha Técnica

Conteúdo Programático:

Lesson 1: Hardware Fundamentals

Topic A: Personal Computer Components
Topic B: Storage Devices
Topic C: Mobile Digital Devices
Topic D: Connection Interfaces

Lesson 2: Operating System Fundamentals

Topic A: PC and Mobile Operating Systems
Topic B: PC Operating System Tools and Utilities

Lesson 3: Networking and Security Fundamentals

Topic A: Network Types
Topic B: Network Components
Topic C: Common Network Services
Topic D: Cloud Concepts
Topic E: Security Fundamentals

Lesson 4: Safety and Operational Procedures

Topic A: Basic Maintenance Tools and Techniques
Topic B: Personal and Electrical Safety
Topic C: Environmental Safety and Materials Handling
Topic D: Professionalism and Communication
Topic E: Organizational Policies and Procedures
Topic F: Troubleshooting Theory

Lesson 5: Supporting Display Devices

Topic A: Install Display Devices
Topic B: Configure Display Devices
Topic C: Troubleshoot Video and Display Devices

Lesson 6: Installing and Configuring Peripheral Components

Topic A: Install and Configure Input Devices
Topic B: Install and Configure Output Devices
Topic C: Install and Configure Input/Output Devices
Topic D: Install and Configure Expansion Cards

Lesson 7: Managing System Components

Topic A: Identify Motherboard Components and Features
Topic B: Install and Configure CPUs and Cooling Systems
Topic C: Install Power Supplies
Topic D: Troubleshoot System Components

Lesson 8: Managing Data Storage

Topic A: Identify RAM Types and Features
Topic B: Troubleshoot RAM Issues
Topic C: Install and Configure Storage Devices
Topic D: Configure the System Firmware
Topic E: Troubleshoot Hard Drives and RAID Arrays

Lesson 9: Installing and Configuring Microsoft Windows

Topic A: Implement Client-Side Virtualization
Topic B: Install Microsoft Windows
Topic C: Use Microsoft Windows
Topic D: Configure Microsoft Windows
Topic E: Upgrade Microsoft Windows

Lesson 10: Optimizing and Maintaining Microsoft Windows

Topic A: Optimize Microsoft Windows
Topic B: Back Up and Restore System Data
Topic C: Perform Disk Maintenance
Topic D: Update Software

Lesson 11: Working With Other Operating Systems

Topic A: The OS X Operating System
Topic B: The Linux Operating System

Lesson 12: Customized Client Environments

Topic A: Types of Common Business Clients
Topic B: Custom Client Environments

Lesson 13: Networking Technologies

Topic A: TCP/IP Properties and Characteristics
Topic B: TCP/IP
Topic C: Internet Connections
Topic D: Ports and Protocols
Topic E: Networking Tools

Lesson 14: Installing and Configuring Networking Capabilities

Topic A: Configure Basic Windows Networking
Topic B: Configure Network Perimeters
Topic C: Using Windows Networking Features
Topic D: Install and Configure SOHO Networks

Lesson 15: Supporting Mobile Digital Devices

Topic A: Install and Configure Exterior Laptop Components
Topic B: Install and Configure Interior Laptop Components
Topic C: Other Mobile Devices
Topic D: Mobile Device Accessories and Ports
Topic E: Mobile Device Connectivity
Topic F: Mobile Device Synchronization
Topic G: Troubleshoot Mobile Device Hardware

Lesson 16: Supporting Printers and Multifunction Devices

Topic A: Printer and Multifunction Technologies
Topic B: Install and Configure Printers
Topic C: Maintain Printers
Topic D: Troubleshoot Printers

Lesson 17: Security Threats, Vulnerabilities, and Controls

Topic A: Common Security Threats and Vulnerabilities
Topic B: General Security Controls
Topic C: Mobile Security Controls
Topic D: Data Destruction and Disposal Methods

Lesson 18: Implementing Security Controls

Topic A: Secure Operating Systems
Topic B: Secure Workstations
Topic C: Secure SOHO Networks
Topic D: Secure Mobile Devices

Lesson 19: Troubleshooting System-Wide Issues

Topic A: Troubleshoot PC Operating Systems
Topic B: Troubleshoot Mobile Device Operating Systems and Applications
Topic C: Troubleshoot Wired and Wireless Networks
Topic D: Troubleshoot Common Security Issues

Incluso em todas as turmas: